Contact us

Contacting the Authority

The Queensland Reconstruction Authority is committed to continually improving the quality of our services to visitors. We value your feedback and enquiries.

Any information submitted will be used in line with the website's privacy statement.

Queensland Reconstruction Authority call centre - 1800 110 841.

Mailing Address
Queensland Reconstruction Authority
PO Box 15428
City East Q 4002

Alternatively, you can contact the Queensland Reconstruction Authority by emailing

Flood Studies and FloodCheck 

New and existing flood studies, as well as the Interactive Flood Check Map, are now the responsibility of the Queensland Department of Natural Resources and Mines

Enquiries regarding the specific details of flood studies or related data should be directed to the Queensland Flood Mapping Project (QFMP).

Enquiries regarding the function or operation of the Interactive Flood Check Map should be directed to Spatial Systems Support.

13 QGOV (13 74 68) business hours

Mailing Address
Queensland Department of Natural Resources and Mines
PO Box 15216
City East Q 4002

You can contact the Queensland Flood Mapping Project and Spatial Systems Support by emailing

Offering goods and services

If you want to support individuals, families or organisations affected by natural disasters, visit the Queensland Government website for information about how you can help.

Complaints and Feedback

Your feedback helps the Queensland Reconstruction Authority deliver quality services.  

We are committed to handling complaints in a timely and professional manner.  

Any communication or complaints will be handled in the strictest of confidence in accordance with our privacy policy. We will only use the information collected to resolve your complaint. Your personal information will be managed in accordance with the Information Privacy Principles within the Information Privacy Act 2009 (Qld).